Privacy policy
Last Updated: June 2026
At Beît Ballout, we value the trust you place in us when you visit our website, purchase our products, subscribe to our newsletter, attend our events, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information when you engage with Beît Ballout.
Our website is powered by Shopify, which enables us to provide our online store and related services. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following information:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction information
• Purchase history
• Account preferences
• Information submitted through contact forms
• Newsletter subscription information
• Event registration information
• Device, browser and website usage information
HOW WE USE YOUR INFORMATION
We may use your information to:
• Process and fulfil orders
• Arrange delivery and customer support
• Process returns, exchanges, or refunds
• Communicate with you regarding orders and enquiries
• Improve our website and customer experience
• Send updates, newsletters, and marketing communications where consent has been provided
• Manage event registrations and attendance
• Protect against fraud and misuse
• Comply with legal and regulatory obligations
LETTERS FROM THE GROVE
If you subscribe to Letters From the Grove, we may send occasional updates about harvests, events, recipes, products, producers, and stories from the world of Beît Ballout.
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
SHOPIFY AND THIRD-PARTY SERVICES
Our store is hosted by Shopify. Shopify processes certain information on our behalf in order to provide secure payment processing, order management, and website functionality.
We may also use trusted third-party service providers for:
• Payment processing
• Shipping and fulfilment
• Email communications
• Analytics
• Marketing
• Customer support
These providers only receive information necessary to perform their services.
COOKIES
Our website uses cookies and similar technologies to improve website performance, understand visitor behaviour, remember preferences, and enhance the shopping experience.
You may adjust your browser settings to refuse cookies, although some parts of the website may not function properly.
MARKETING COMMUNICATIONS
Where permitted by law, we may send promotional emails, newsletters, product announcements, event invitations, and other communications.
You may opt out at any time.
DATA SECURITY
We take reasonable steps to protect your information against unauthorised access, misuse, loss, or disclosure. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
DATA RETENTION
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
YOUR RIGHTS
Depending on your location, you may have rights to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request a copy of your information
To exercise these rights, please contact us using the details below.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, including social media platforms and event registration platforms. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.
CONTACT US
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Beît Ballout
2 Alexandra Road
#05-01C Delta House
Singapore 159919
Email: admin@beitballout.com